- 22 Oct
- 2026
Tugas Akhir 11220650_Muhammad Raffy Pratama
Penggunaan aplikasi streaming musik semakin dekat dengan aktivitassehari-hari, sehingga kemudahan penggunaan dan pengalamanpengguna menjadi bagian penting dari kualitas sebuah aplikasi. Penelitian ini bertujuan menganalisis dan membandingkan usability serta user experience pada Spotify, Joox, dan YouTube Music menggunakan System Usability Scale (SUS) dan User Experience Questionnaire (UEQ). Penelitian menggunakan metode kuantitatifdengan pendekatan deskriptif. Data diperoleh dari 73 respondenmelalui kuesioner daring. Analisis dilakukan melalui uji validitas dan reliabilitas, perhitungan skor SUS, analisis enam dimensi UEQ, sertabenchmark UEQ. Hasil penelitian menunjukkan instrumen SUS pada ketiga aplikasi reliabel dengan Cronbach’s Alpha sebesar 0,652 untukSpotify, 0,758 untuk Joox, dan 0,796 untuk YouTube Music. Skor SUS tertinggi diperoleh Spotify sebesar 70,93, diikuti YouTube Music sebesar 67,06 dan Joox sebesar 59,80. Pada UEQ, Spotify memperolehnilai tertinggi pada Perspicuity, Efficiency, Dependability, dan Stimulation, sedangkan YouTube Music unggul pada Attractiveness dan Novelty. Hasil tersebut menunjukkan bahwa Spotify memilikiperforma paling kuat secara keseluruhan pada data penelitian, meskipun beberapa aspek pengalaman pengguna pada ketiga aplikasimasih memerlukan pengembangan.
Unduhan
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