TUGAS AKHIR GELOMBANG 1 2025

TUGAS AKHIR GELOMBANG 1 2025

• By SURYANINGSIH, YUNI;
• S1- Sistem Infomasi
• 19
• 1-15

ABSTRAK

 

Yuni Suryaningsih (11211326), Analisis Keamanan dan Efisiensi Proses Pemesanan Tiket WhatsApp pada Sea Leader Marine dengan COBIT 5

 

Sea Leader Marine merupakan penyedia jasa transportasi wisata menuju Kepulauan Seribu yang memanfaatkan aplikasi WhatsApp sebagai media utama dalam proses pemesanan tiket. Meskipun metode ini memberikan kemudahan komunikasi dan efisiensi biaya, terdapat potensi permasalahan terkait keamanan informasi serta belum optimalnya dokumentasi formal tata kelola Teknologi Informasi (TI). Penelitian ini bertujuan untuk menganalisis tingkat tata kelola TI pada layanan pemesanan tiket berbasis WhatsApp dengan menggunakan kerangka kerja COBIT 5. Delapan subdomain COBIT 5 yang digunakan adalah EDM01, APO01, APO13, BAI04, DSS01, DSS02, DSS05, dan MEA03. Penelitian ini menggunakan pendekatan mixed methods, yaitu menggabungkan metode kualitatif dan kuantitatif. Data kualitatif diperoleh melalui wawancara dengan pihak internal perusahaan, sedangkan data kuantitatif dikumpulkan melalui kuesioner yang diisi oleh 65 responden. Hasil analisis menunjukkan bahwa beberapa subdomain, seperti DSS05 dan MEA03, masih berada pada tingkat kapabilitas yang belum optimal, khususnya dalam aspek pengelolaan keamanan layanan dan pemenuhan persyaratan eksternal. Rekomendasi yang diajukan meliputi penyusunan kebijakan TI tertulis, penguatan kontrol keamanan informasi, serta pelaksanaan evaluasi dan audit secara berkala. Temuan penelitian ini diharapkan dapat menjadi acuan bagi Sea Leader Marine dalam meningkatkan kualitas tata kelola TI, khususnya pada proses pemesanan tiket digital melalui WhatsApp.

Kata kunci: Tata Kelola TI, WhatsApp, COBIT 5, Keamanan Informasi, Sea Leader Marine.

 

 

ABSTRACT

 

Yuni Suryaningsih (11211326), Analysis of Security and Efficiency in WhatsApp Ticket Booking Process at Sea Leader Marine Using COBIT 5

 

Sea Leader Marine is a tourism transportation service provider to the Thousand Islands that utilizes WhatsApp as the primary medium for ticket reservations. While this method offers convenience and cost efficiency, potential issues remain regarding information security and the lack of formal documentation for Information Technology (IT) governance. This study aims to analyze the level of IT governance in WhatsApp-based ticket reservation services using the COBIT 5 framework. The eight COBIT 5 subdomains applied are EDM01, APO01, APO13, BAI04, DSS01, DSS02, DSS05, and MEA03. This research employs a mixed-methods approach, combining qualitative and quantitative methods. Qualitative data were obtained through interviews with internal company representatives, while quantitative data were gathered through questionnaires completed by 65 respondents. The analysis revealed that certain subdomains, such as DSS05 and MEA03, remain at less-than-optimal capability levels, particularly in service security management and compliance with external requirements. Recommended actions include developing formal IT policies, strengthening information security controls, and conducting regular evaluations and audits. The findings of this study are expected to serve as a reference for Sea Leader Marine in improving IT governance quality, especially in the digital ticket reservation process via WhatsApp.

Keywords: IT Governance, WhatsApp, COBIT 5, Information Security, Sea Leader Marine.

• Katakunci COBIT 5, Tata Kelola TI, Keamanan Informasi, Efisiensi, WhatsApp, Sea Leader Marine
• URL http://
• Penerbit STMIK Nusa Mandiri, Jakarta DKI Jakarta

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