ANALYSIS OF INFORMATION SYSTEM QUALITY OF SERVICE ON BSI ACADEMY’S ENVIRONMENT USING WEBQUAL METHODS, IMPORTANCE PERFORMANCE ANALYSIS AND FISHBONE

ANALYSIS OF INFORMATION SYSTEM QUALITY OF SERVICE ON BSI ACADEMY’S ENVIRONMENT USING WEBQUAL METHODS, IMPORTANCE PERFORMANCE ANALYSIS AND FISHBONE

• By Gata, Windu; H, Gilang, Oryza;
• Jurnal Internasional Bereputasi
• 427
• 229 - 241

At this time there have been many academic services developed in line with the present technology. Some colleges are already applying academic information system using internet media one website. Monitoring of incoming students, the increase in the ability of the students, through the student media website can find all kinds of information related to the academic field, the quality of education in the College continues to be improved to gain the trust and satisfaction of students in this Ministry that maximum based on the perceptions and expectations of student performance. The existing problems of the used method of approach to the assessment of the quality of the website i.e. WebQual by focusing on four dimensions: Usability Quality, Information Quality, Service Interaction Quality, and User Interface Quality which then uses the technique of analysis i.e. Importance Performance Analysis (IPA). After testing the invalidated the results of the compliance levels with A total 85, 75% already approaching good service based on 100% the performance of websites and produce distribution attributes belonging to the quadrant A (Priority) i.e. site yet provide a sense of security for storing personal data and layout information in the site is not yet right and there is a GAP in all dimensions of performance and expectations of students. Resulting improvements in methods of strategy diagram ishikawa (fishbone) i.e. 

• Katakunci Quality of Service Information System, WebQual, Importance Performance Analysis.
• URL http://www.jatit.org/volumes/Vol95No2/1Vol95No2.pdf
• Penerbit Journal of Theoretical and Applied Information Technology (JATIT), Islamabad

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