TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA PT TRITANA DENGAN PLS-SEM

research
  • 17 Feb
  • 2022

TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA PT TRITANA DENGAN PLS-SEM

In the world of business, especially for service businesses, there are many strategies to make a business successful. In addition to a reliable marketing strategy, a business also needs excellent service so that it can make consumers comfortable and happy. Each company will compete to provide the best service for its customers which makes customers satisfied so that it can improve other aspects such as sales, profit. In this study the authors analyzed aspects of the web service service available at PT Tratana, namely by analyzing the excellent service system to consumers with Using the Webqual4 model and data processing with the Pls-Sem method from the results of this study it is expected to know the extent to which the effectiveness and satisfaction of consumers after buying the products they buy from the analysis results obtained by many variables that are not significant to customer satisfaction

Unduhan

 

REFERENSI

jhkikjREFERENASI
[1]
A. Ann, G. Alfa, D. Rachmatin, and A. Fitriani, “ANALISIS PENGARUH FAKTOR
KEPUTUSAN
KONSUMEN DENGAN STRUCTURAL EQUATION MODELING PARTIAL LEAST SQUARE.”
[2]
P. Pusfitaningrum and Y. Malau, “Analisis Kualitas Website Jd . Id Terhadap Kepuasan Pengguna
Menggunakan,” vol. 02, pp. 109
–
116, 2018.
[3]
A. Arfian, “Analisa Efektifitas Da
n Kepuasan Penguna Website Kecamatan Jonggol,”
J. Inkofar
, vol. 1, no. 2,
pp. 13
–
24, 2018.
[4]
A. Arfian, “Analisa Penerimaan Siswa Terhadap G
-
Class Room Pada Masa Psbb Covid
-
19 Mengunakan
Pendekatan Pls
-
Sem,”
JUSIM (Jurnal Sist. Inf. Musirawas)
, vol. 5, n
o. 02, pp. 96
–
102, 2020.
[5]
arfian, “ANALISIS MANFAAT E
-
AGRICULTURAL MENGUNAKAN METODE SEMPLS (STUDY
KASUS LIMAKILO.ID),” 2020.
[6]
P. Metode, W. Terhadap, A. Manik, I. Salamah, and E. Susanti, “Pengguna Website Politeknik Negeri
Sriwijaya the Impact of
Webqual 4 . 0 Method Towards User,”
J. Elektro dan Telekomun. Terap.
, pp. 477
–
484,
2017.
[7]
S. Surya, N. Gusriani, and I. Irianingsih, “Analisis Faktor
-
Faktor yang Memengaruhi Brand Loyalty Gojek
Indonesia dengan Efek Mediator Menggunakan Partial Least Sq
uare Structural Equation Modeling (PLS
-
SEM),”
J. Mat. Integr.
, vol. 16, no. 2, p. 127, 2020.
[8]
E. U. Nikmatus Sholiha and M. Salamah, “Structural Equation Modeling
-
Partial Least Square untuk Pemodelan
Derajat Kesehatan Kabupaten/Kota di Jawa Timur (Studi
Kasus Data Indeks Pembangunan Kesehatan
Masyarakat Jawa Timur 2013),”
J. Sains Dan Seni ITS
, vol. 4, no. 2, pp. 169
–
174, 2015.
[9]
W. Panca, “Pengaruh Kualitas Pelayanan Terhadap Loyalitas Wisatawan dan Citra Hotel Melati di Kelurahan
Seminyak Kabupaten B
adung Bali,”
J. Kepariwisataan dan Hosp.
, vol. 1, no. 1, pp. 65
–
72, 2017.
[10]
D. Radityo and Zulaikha, “Pengujian Model DeLone and McLean Dalam Pengembangan Sistem Informasi
Manajemen ( Kajian Sebuah Kasus ),”
Simp. Nas. Akunt. X
, pp. 1
–
25, 2007.
REFERENASI
[1]
A. Ann, G. Alfa, D. Rachmatin, and A. Fitriani, “ANALISIS PENGARUH FAKTOR
KEPUTUSAN
KONSUMEN DENGAN STRUCTURAL EQUATION MODELING PARTIAL LEAST SQUARE.”
[2]
P. Pusfitaningrum and Y. Malau, “Analisis Kualitas Website Jd . Id Terhadap Kepuasan Pengguna
Menggunakan,” vol. 02, pp. 109
–
116, 2018.
[3]
A. Arfian, “Analisa Efektifitas Da
n Kepuasan Penguna Website Kecamatan Jonggol,”
J. Inkofar
, vol. 1, no. 2,
pp. 13
–
24, 2018.
[4]
A. Arfian, “Analisa Penerimaan Siswa Terhadap G
-
Class Room Pada Masa Psbb Covid
-
19 Mengunakan
Pendekatan Pls
-
Sem,”
JUSIM (Jurnal Sist. Inf. Musirawas)
, vol. 5, n
o. 02, pp. 96
–
102, 2020.
[5]
arfian, “ANALISIS MANFAAT E
-
AGRICULTURAL MENGUNAKAN METODE SEMPLS (STUDY
KASUS LIMAKILO.ID),” 2020.
[6]
P. Metode, W. Terhadap, A. Manik, I. Salamah, and E. Susanti, “Pengguna Website Politeknik Negeri
Sriwijaya the Impact of
Webqual 4 . 0 Method Towards User,”
J. Elektro dan Telekomun. Terap.
, pp. 477
–
484,
2017.
[7]
S. Surya, N. Gusriani, and I. Irianingsih, “Analisis Faktor
-
Faktor yang Memengaruhi Brand Loyalty Gojek
Indonesia dengan Efek Mediator Menggunakan Partial Least Sq
uare Structural Equation Modeling (PLS
-
SEM),”
J. Mat. Integr.
, vol. 16, no. 2, p. 127, 2020.
[8]
E. U. Nikmatus Sholiha and M. Salamah, “Structural Equation Modeling
-
Partial Least Square untuk Pemodelan
Derajat Kesehatan Kabupaten/Kota di Jawa Timur (Studi
Kasus Data Indeks Pembangunan Kesehatan
Masyarakat Jawa Timur 2013),”
J. Sains Dan Seni ITS
, vol. 4, no. 2, pp. 169
–
174, 2015.
[9]
W. Panca, “Pengaruh Kualitas Pelayanan Terhadap Loyalitas Wisatawan dan Citra Hotel Melati di Kelurahan
Seminyak Kabupaten B
adung Bali,”
J. Kepariwisataan dan Hosp.
, vol. 1, no. 1, pp. 65
–
72, 2017.
[10]
D. Radityo and Zulaikha, “Pengujian Model DeLone and McLean Dalam Pengembangan Sistem Informasi
Manajemen ( Kajian Sebuah Kasus ),”
Simp. Nas. Akunt. X
, pp. 1
–
25, 2007.
REFERENASI
[1]
A. Ann, G. Alfa, D. Rachmatin, and A. Fitriani, “ANALISIS PENGARUH FAKTOR
KEPUTUSAN
KONSUMEN DENGAN STRUCTURAL EQUATION MODELING PARTIAL LEAST SQUARE.”
[2]
P. Pusfitaningrum and Y. Malau, “Analisis Kualitas Website Jd . Id Terhadap Kepuasan Pengguna
Menggunakan,” vol. 02, pp. 109
–
116, 2018.
[3]
A. Arfian, “Analisa Efektifitas Da
n Kepuasan Penguna Website Kecamatan Jonggol,”
J. Inkofar
, vol. 1, no. 2,
pp. 13
–
24, 2018.
[4]
A. Arfian, “Analisa Penerimaan Siswa Terhadap G
-
Class Room Pada Masa Psbb Covid
-
19 Mengunakan
Pendekatan Pls
-
Sem,”
JUSIM (Jurnal Sist. Inf. Musirawas)
, vol. 5, n
o. 02, pp. 96
–
102, 2020.
[5]
arfian, “ANALISIS MANFAAT E
-
AGRICULTURAL MENGUNAKAN METODE SEMPLS (STUDY
KASUS LIMAKILO.ID),” 2020.
[6]
P. Metode, W. Terhadap, A. Manik, I. Salamah, and E. Susanti, “Pengguna Website Politeknik Negeri
Sriwijaya the Impact of
Webqual 4 . 0 Method Towards User,”
J. Elektro dan Telekomun. Terap.

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