Tingkat Kepuasan Masyarakat Pengguna Aplikasi Go-Jek Menggunakan Motode Servqual

Tingkat Kepuasan Masyarakat Pengguna Aplikasi Go-Jek Menggunakan Motode Servqual

• By Saryoko, Andi;
• Jurnal Nasional Tidak Terakreditasi
• 266
• 158-164

GO-JEK service availability in other cities began to lead to conflict. Slowly but surely, the noise rejection of the GO-JEK began to flow from the conventional motorcycle taxi driver. There are five characteristics used to evaluate the quality of services. The indicator variable quality of service are: responsivness (responsiveness, Reliability (reliability), Assurance (collateral ), Emphaty (attention), Tangibles (physical ability). We can see that consumers feel happy or satisfied with their service GO-JEK given to the consumer, who has brought positive or satisfactory in every question that we can be seen in the total value of the weighting and the value of the average response of consumers to each question selected by consumers.

• Katakunci Kepuasan Layanan, Pengguna Aplikasi GO-JEK, Metode
• URL http://ejournal.antarbangsa.ac.id/v1/index.php/jsi/article/view/102
• Penerbit Jurnal Sistem Informasi STMIK Antar Bangsa, Tangerang Banten

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